Terms of service

Last updated: 27/08/2026

OVERVIEW

Welcome to Vince Stone! The terms "we", "us" and "our" refer to Vince Stone, operated by Rocket Enterprise Limited. Vince Stone operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Vince Stone is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or the age of majority in your country of residence. You have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. However, please note that colours or product appearance may differ from how they appear on your screen due to your device type, settings and configuration.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person, geographic region or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Vince Stone reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Vince Stone confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting. Nothing in this section affects your statutory right to cancel under the Consumer Contracts Regulations 2013, as set out in our Return & Refund Policy. In the event that we do not accept, change, or cancel an order, we will attempt to notify you using the contact details provided at the time the order was made.

Your purchases are subject to return or exchange in accordance with our Return & Refund Policy and your statutory rights.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export, unless otherwise agreed in writing with Vince Stone.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. All prices are displayed in GBP (£) and are inclusive of any applicable VAT unless otherwise stated. Prices do not include shipping or handling charges unless expressly stated.

Prices in our online store may differ from prices offered through third-party platforms. We may offer promotions from time to time that are governed by separate terms and conditions. Where there is a conflict between promotion terms and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate payment and account information for all purchases. You represent and warrant that you are authorised to use the payment method provided and that charges will be honoured by your payment provider.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only. We are not responsible for delays caused by shipping carriers or events outside our reasonable control. Where no delivery period has been agreed, we will deliver your order without undue delay and in any event within 30 days of the day your order is accepted.

Risk of loss or damage passes to you when the goods come into your physical possession, or into the possession of a person identified by you to take delivery. Please refer to our Shipping Policy for full details.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Vince Stone, its affiliates or licensors and are protected by UK and international copyright, trademark and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, republish, download, store or transmit any material from the Services without our prior written consent. All rights not expressly granted herein are reserved by Vince Stone.

Vince Stone names, logos, product and service names, designs and slogans are trademarks of Vince Stone or its affiliates or licensors. You must not use such trademarks without prior written permission. Shopify's name, logo and related marks are trademarks of Shopify Inc.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" and "as available" without any warranties or conditions of any kind. We shall have no liability arising from your use of optional third-party tools. Any use of such tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party websites. If you choose to leave our Services to access third-party sites, you do so at your own risk. Complaints or questions regarding third-party products and services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Vince Stone is powered by Shopify, which enables us to provide the Services to you. Any sales and purchases you make are made directly with Vince Stone. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and Vince Stone.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.

SECTION 11 - FEEDBACK

If you submit any ideas, suggestions, feedback, reviews or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose, including commercial use.

You represent and warrant that you own or have all necessary rights to any Feedback you submit, and that your Feedback will not violate any third-party rights or applicable laws. We are under no obligation to maintain your Feedback in confidence, pay compensation for it, or respond to it.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We reserve the right to correct any such errors and to change or update information, without prior notice. Where an order has already been accepted and the error is a genuine pricing or description mistake, we will contact you before making any change and you may cancel the order for a full refund.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any applicable UK or international laws or regulations; (c) to infringe upon the intellectual property rights of others; (d) to harass, abuse, harm or defame any person; (e) to transmit false or misleading information; (f) to send unsolicited advertising or promotional material (spam); (g) to impersonate any person or entity; or (h) to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.

You also agree not to upload or transmit malicious code, collect personal information of others without consent, or interfere with the security features of the Services.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services if we determine that you have materially breached these Terms. Where reasonably possible, we will give you notice before doing so. You will remain liable for all amounts due up to and including the date of termination, and we will refund any amounts paid for orders we are no longer able to fulfil. The following sections will survive termination: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law, and Privacy Policy.

SECTION 15 - CONSUMER RIGHTS & WARRANTIES

Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your order does not meet these standards, you may be entitled to a repair, replacement, or refund. These rights are in addition to our Return & Refund Policy.

To the extent permitted by applicable law, and without affecting your statutory rights, we do not warrant that the Services will be uninterrupted, error-free, or free from viruses or other harmful components.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable UK law, Vince Stone, our partners, directors, officers, employees, affiliates, agents, contractors, service providers or licensors shall not be liable for any indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, lost revenue, loss of data or replacement costs, arising from your use of the Services.

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of your statutory rights under the Consumer Rights Act 2015; defective products under the Consumer Protection Act 1987; or any other liability that cannot be excluded or limited under UK law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Vince Stone, Shopify, and our affiliates, officers, directors, employees, agents and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, arising out of: (1) your deliberate or negligent breach of these Terms of Service; (2) your violation of any applicable law or the rights of a third party; or (3) your misuse of the Services. This does not apply to any liability arising from our own acts or omissions.

SECTION 18 - SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision shall be severed from these Terms to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms of Service, together with our Privacy Policy, Shipping Policy, Payment Policy and Return & Refund Policy, constitute the entire agreement between you and Vince Stone regarding your use of the Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. We may transfer, assign or delegate these Terms and our rights and obligations, provided this does not reduce the rights you have under these Terms or under UK law. We will notify you if this happens.

SECTION 21 - GOVERNING LAW

These Terms of Service and any disputes arising out of or in connection with them shall be governed by the laws of England and Wales. Nothing in this section deprives you of the protection of the mandatory consumer laws of the country in which you are resident, and if you live in Scotland or Northern Ireland you may also bring proceedings in the courts there.

SECTION 22 - CHANGES TO TERMS OF SERVICE

We reserve the right to update, change or replace any part of these Terms of Service at any time by posting updates to this page. Any changes will apply to orders placed after the change takes effect and will not alter the terms of orders you have already placed. We will notify you of any material changes in accordance with applicable law.

SECTION 23 - CONTACT INFORMATION

Store name: Vince Stone
Company name: Rocket Enterprise Limited
Company Address: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
Warehouse Address: 27 Gawsworth Rd, Macclesfield SK11 8UE, United Kingdom
Company number: 77361524

Email: info@vincestone.com
Phone number: +44 2045771349

Customer service hours:
Monday to Sunday: 9am–6pm UK time (GMT/BST)

For any questions, please visit our Contact page.

We aim to respond to your inquiries within 24 hours.