Return & Refund Policy
Last updated: 27/08/2026
Our Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it – unworn or unused, with tags attached, and in its original packaging.
How to Start a Return
To start a return, please contact us at info@vincestone.com. If your return is accepted, we will send you instructions on how and where to send your package. Please note that returns are processed internationally, and return shipping is the customer's responsibility unless the item is faulty, damaged, or incorrect. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect. We recommend using a tracked shipping service for your return, as we cannot be held responsible for items lost in transit.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right as quickly as possible. In cases of faulty, damaged, or incorrect items, return shipping costs will be covered by Vince Stone.
Exceptions – Non-Returnable Items
The following items cannot be returned under our voluntary 30-day return policy:
- Gift cards
- Items that have been worn, washed, or damaged after delivery
Please note that your statutory right to cancel (see below) applies to all items, including sale items, and is not affected by these exceptions.
Exchanges
The fastest way to get the item you want is to return the item you have and, once the return is accepted, place a new order separately.
UK Statutory Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item, for any reason and without justification. To exercise this right, please notify us at info@vincestone.com within 14 days of receiving your order, or use the Model Cancellation Form provided at the end of this policy. No particular form of wording is required – a clear statement by email is sufficient.
After notifying us of your cancellation, you have 30 days to send the item back to us. We will provide the return address once your cancellation has been confirmed. Return shipping costs under this right are the responsibility of the customer.
Refunds
Once we have received and inspected your return, we will notify you of whether your refund has been approved. If approved, your refund will be issued to your original payment method within 5 business days.
Depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement. If you have not received your refund within 10 business days of our confirmation email, please contact us at info@vincestone.com and we will look into it.
Model Cancellation Form
(Complete and return this form only if you wish to withdraw from the contract. You may also simply email us – no particular form is required.)
To: Vince Stone, Rocket Enterprise Limited — info@vincestone.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
Contact Information
Store name: Vince Stone
Company name: Rocket Enterprise Limited
Company Address: Unit 7, 8/F., Tower B, 83 King Lam Street, Lai Chi Kok, Hong Kong
Warehouse Address: 27 Gawsworth Rd, Macclesfield SK11 8UE, United Kingdom
Company number: 77361524
Email: info@vincestone.com
Phone number: +44 2045771349
Customer Service Hours:
Monday to Sunday: 9am–6pm UK time (GMT/BST)
For any questions, please visit our Contact page.
We aim to respond to your inquiries within 24 hours.