Frequently Asked Questions

ORDERS & SHIPPING

Which countries do we ship to? + -

We currently ship exclusively within the United Kingdom.

How much does shipping cost? + -

We offer free shipping on all orders within the United Kingdom.

How long does delivery take? + -

Once your order has been processed and dispatched, please allow:

Will I receive a tracking number? + -

Once your order ships, you'll receive a tracking link by email so you can follow your delivery every step of the way.

Can I return my order? + -

We accept returns within 30 days of delivery on eligible items. Check Return & Refund Policy

How do I start a return? + -

Please contact us before returning any item. Once approved, you’ll receive return instructions and the appropriate return address.

Who pays for return shipping? + -

Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

How long do refunds take? + -

Refunds are processed within 5 business days after the returned item is received and inspected.

What payment methods do you accept? + -

We accept Paypal.

What currency do you use? + -

All payments are processed in GBP.